Sr. Representative, Operations

Concentrix

0 - 4 years

1 - 4 Lacs

Bengaluru Karnataka India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Outbound Customer Service Orientation Customer Satisfaction Operations Production Associate

Work Mode

On-site

Job Type

Full Time

Job Description

The Advisor II, Transaction Processing position performs off-line tasks in direct support of production associates. This position does not interface with customers directly. Essential Functions/Core Responsibilities

Utilize standard procedures when dealing with problems or performing research; may need to use judgment to select from a variety of pre-determined options to resolve problems or perform research
Perform tasks that are not always clearly defined yet are part of a regular workflow
Communicate effectively with individuals/teams in the program to ensure high quality and timely resolution
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Prepare complete and accurate work including appropriately notating accounts as required
Maintain basic knowledge of client products and/or services
Operate computer to key and/or verify information
Job requirements may vary by country and will not contravene any local laws

Candidate Profile:

High school diploma
Courteous with strong customer service orientation
Basic computer navigation skills and PC Knowledge
Ability to effectively communicate, both written and verbally
Dependable with proficient attention to detail
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Able to rotate shifts, as needed

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