Sr Quality Analyst| HRSS quality| HR Operations| 3-6yrs| Hybrid| Pune

Designation:

Working Hours

Hybrid Model:

Work Location:

Must Have:

1. Min 3-6 years experience in HRSS quality, transactional quality
2. Mandatory skillset- 

   Quality management in HR Operations or Shared services

3. Insurance Domain experience is mandatory
4. Industry- BPO/ITES/Insurance
5. Immediate/30 days

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*IMMEDIATE JOINERS ALERT!*

*join immediately*.

*send your CV via WhatsApp only*

*No calls*

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Position Summary:

and experience into Ops Support Functions (HR , Admin , IT)/Insurance and/or US Healthcare domain is highly part of the (Quality Assurance) team, you will be responsible for doing (Transaction Quality Audits). Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement and customer focus within the shared services team. You will also interact with team members located in firm locations globally. Exposure and experience into Ops Support Functions (HR , Admin , IT)/Insurance and/or US Healthcare domain is highly preferred.

ESSENTIAL RESPONSIBILITIES:

Importance Major Action and Support Actions

• Define and apply Sampling Approach/methodology to perform daily quality checks/ audits
• Create & update QC checklist that enlists critical & Non-critical steps in a given process
• Conduct weekly error workshops with operations team members to curb the error recurrence.
• Assist TMs in devising action plans & focus on identifying preventive action for chronic errors
• Conduct Internal calibration sessions to bridge the process gaps to improve process efficiency
• Report Daily, Weekly, Monthly Quality reports with all stakeholder. identifying specific trends, top errors, BQs etc
• Identify and address Root Cause issues and formulate CAPA to mitigate potential risks.
• Suggest improvements/ changes based on analysis and observations and implement Kaizen, other projects

EDUCATION AND EXPERIENCE

• Minimum Required Degree: Bachelor (Any stream)
• Preferred Degree: Master Degree (Any stream)
• Certificate(s)/Special Training: Knowledge of 7 QC Tools is (preferred)

Experience (Career Level Guide)

• 3 to 6 years of relevant work experience (Ops Support Functions/US Healthcare/F&A/Lability processes is preferred)

KNOWLEDGE, SKILLS AND ABILITY:

• Knowledge of HR operations, travel & expenses: recruitment, onboarding, training, payroll, performance management, etc.
• Good understanding and hands on with organization policies and standards. Ability to interprete and effectively check compliance/ adherence
• Experience of GHRSS. GHRSS acts as an internal service provider, offering HR services to various departments and employees within firm Entities. The service includes employee life cycle, payroll support, Learning and development support, talent acquisition support and MIS support
• Good interpersonal skills, including listening, verbal and written communication
• Good analytical ability to identify process gaps and deviations.
• Attention to detail in identifying variance/errors
• Ability to analyze and summarize trends
• Problem-solver
• Proactive approach
• MS office proficiency
• Awareness of labor laws & and ethical standards (good to have).

Remarks

• Team operates on Hybrid model
• Employee needs to be flexible to work from office/home as per business requirement.
• Employee needs to be flexible to work in Night shift or any shift as per business requirement.
• Employee needs to be flexible to do Over time and /or weekend work as per business requirement
• The Company may review and update this job description from time to time, as deemed necessary or as appropriate in its sole discretion