Sr Program Manager- Customer Engagements

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Novo Nordisk Global Business Services ( GBS) India

Department -

Are you passionate about leading complex IT programs Do you thrive in a dynamic environment where strategic thinking, collaboration, and innovation come together If you have a proven track record in IT Program Management and are ready to make a difference, we want to hear from you! We are seeking a senior IT Program Manager to lead a large-scale, complex Customer Engagement ecosystem program supporting the HCP Engagement at a global environment (excluding USA). The role will focus on modernization and migration of the Customer Engagement ecosystem, integrating with portals, analytics and marketing platforms ensuring aligned delivery across business, markets, and technology stakeholders within a matrix organization. Read on and apply today for a life-changing career. Apply Now!

The position

As a Sr Program Manager - HCP Engagements at Novo Nordisk, you will:

• Lead the planning, execution, and governance of IT programs to ensure successful outcomes. Lead the end-to-end delivery of Customer Engagement program including migration from legacy systems to newer technologies.
• Define and manage program plans, roadmaps, dependencies mapping, and milestones ensuring on-time, quality delivery aligned with business objectives. Drive complex integrations with other enterprise systems (e.g.: MDM, data warehouses, analytics, marketing automation, and HCP Portals).
• Engage with global and local business stakeholders (medical, commercial, compliance, data privacy) for requirements gathering, prioritization and alignment. Act as the primary escalation point for program risks, dependencies, and decision-making with senior leadership.
• Navigate a matrix environment while balancing global standards with local market needs. Drive execution of migration roadmaps including data migration, process harmonization, and change management planning.
• Collaborate with architecture and platform teams to ensure scalable, compliant configurations aligned with HCP engagement goals. Oversee validation, UAT, and cutover activities ensuring minimal business disruption.
• Manage vendor relationships including product implementation partners and system integrators. Proactively identify and mitigate delivery and operational risks.
• Ensure programs adhere to pharma quality, compliance (GxP, GDPR) and data privacy standards. Drive strategic alignment of IT initiatives with broader organizational goals. Establish clear project timelines, budgets, and deliverables, ensuring projects are delivered within scope, time, and budget.
• Facilitate communication and collaboration across cross-functional teams, including IT, business units, and external partners. Identify potential risks, develop mitigation strategies, and proactively address challenges.
• Champion digital transformation initiatives and promote the adoption of innovative digital solutions. Evaluate emerging technologies and recommend their integration into existing systems.

Qualifications

We are looking for a candidate who can bring the following skills and experience to the role:

• Bachelor's degree in computer science, Information Technology, Business Administration, or a related field. A master's degree is preferred.
• Minimum 15+ years of experience in IT program management, with at least 12+ years in a senior or leadership role.
• Proven track record in managing complex digital and IT projects, including strategy development, implementation, and stakeholder engagement.
• Familiarity with IT infrastructure, software development lifecycles, and emerging digital technologies. Strong experience in budgeting, vendor management, stakeholder engagement, resource allocations etc. for large scale programs.
• Strong leadership and people management skills, with a consistent track record to build and lead impactful teams. Excellent communication, negotiation, stakeholder leadership and conflict resolution skills.
• Superb analytical and problem-solving skills with a focus on continuous improvement. Ability to engage, build and sustain trusted relationship both internally and externally.
• Proven track record of working in matrix setup of internal and external partner setup to deliver quality service management.

Preferred Skills

• VEEVA/Salesforce certifications or formal training.
• Experience with CRM analytics and data migration tooling.
• Background in implementing CRM integrations with marketing automation platforms and content management systems.
• Experience in leading organizational change management alongside CRM rollouts.

About The Department

Commercial DD&IT GBS, established in 2010 and restructured as Sales & Marketing IT in 2015 is today an integral part of the DD&IT GBS unit in Bangalore, India. The team comprises of close to seventy young and passionate IT professionals from across India and diverse industries. With experienced people in latest technology, niche platforms, System Management, Project/Product Management, Data DevOps, Multichannel Customer Engagements, Agile delivery model and more the team today caters to the IT System needs of all the Commercial functions including Sales, Marketing, Market Access, Commercial Effectiveness, and Medical Affairs. As an IT business partner to the Commercial functions, Commercial IT India has also embarked on the Global IT transformation journey by implementing new and Agile ways of working with focus on learning, simplicity, standardization and efficiency. Commercial IT India in its journey of last 10 years has come a long way in expanding its global footprint across all 7 Regions in IO, North America Operations and Commercial Strategy and Corporate Affairs in HQ & IO.

Working at Novo Nordisk

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 72,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we're working toward something bigger than ourselves, and it's a collective effort. Join us! Together, we go further. Together, we're life changing.

Contact

To submit your application, please upload your CV online (click on Apply and follow the instructions).

Deadline

Disclaimer

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.