Sr. Process Associate - Opportunity To Cash

Siemens

2 - 5 years

4 - 8 Lacs

bengaluru

Posted:17 hours ago| Platform:

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Skills Required

erp customer service business services service desk au siebel workflows siebel eai siebel configuration software testing siebel scripting regression testing manual testing database testing functional testing selenium siebel crm closure

Work Mode

Work from Office

Job Type

Full Time

Job Description

Youll make an impact by:

Accurate and timely execution of transactional services defined in the global product catalogue for internal customers in accordance with the company regulations and guidelines. Receive customer calls and register notification in the ERM tool, Dispatch of Engineers, Upload Engineer Productive hours, Notification closure & NPS Survey.
This activity will be for Australia New Zealand Region, since it is 24/7 support employees weekly offs and shifts will be on rotational basis. Saturday and Sunday could be a normal working day, and weekly off could be any other day of the week.
Performing the assigned tasks in a timely manner with the highest standards of quality.
Rigorous follow up and closure of pending queries/open topics with ownership.
Complete reporting of activities handled on daily/weekly/monthly basis (as per requirements).
Adherence to robust tracking mechanism on processed transactions daily.
Flexible working in shifts and during month ends.
Training new associates, monitoring and tracking their performance, assisting in areas of improvement in the process.

Youll win us over by:

Around 2 years of experience in Service Desk.
Knowledge of ERP software.
Ability to work in a team.
Good communication, preferably with AU accent and customer service skills.
Open-mindedness and constructive attitude to performed tasks.
Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close.

This role is based in Bangalore. But youll also get to visit other locations in India and globe, so youll need to go where this journey takes you. In return, youll get the chance to work with teams impacting entire cities, countries and the shape of things to come.

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