Sr. Manager

Location:

About the Role

If you believe love is a serious business messy, beautiful, and high-stakes this role is your playground.

Manager - VIP Service

You ll bring together operations, coaching, customer experience, and tech enablement into a single powerful function. You will own outcomes, not just manage outputs. Real connection matters more than cold conversion.

If you ve spent 3+ years building something that truly mattered and thrived through the chaos this role was built for you.

Key Responsibilities

• Understand the Unsaid

  Train your team to listen deeper, respond smarter, and personalize every interaction.

• Eliminate Friction

  Identify gaps in the customer journey and design seamless experiences that feel intuitive and effortless.

• Lead with Care

  Coach your team into champions. Build trust, not fear. Foster excellence, not pressure.

• Use Technology with Purpose

  Integrate tools like AI, dashboards, and automation to eliminate the mundane and highlight the meaningful.

• Think Like a Business Owner

  Own your zone. Drive growth with a PL mindset. Push for scale and long-term value.

• Resolve and Rebuild

  Handle escalations with grace. Calm chaos with clarity. You don t deflect you solve.

Who You Are

• Customer-obsessed: You prioritize experience over shortcuts and take pride in delighting customers.
• Process-oriented builder: You bring order to chaos and improve systems continuously.
• Strong communicator and data-driven: You lead with empathy and back it up with insights.
• Proven team leader: You ve led a large B2C team for at least 3 years and created real impact.
• Resilient under pressure: You thrive during fire drills, tight deadlines, and tough days.

What You ll Gain

• A meaningful mission: This isn t just a job it s a chance to change lives by helping people find life partners.
• Fast-paced culture: We move quickly, focus on solutions, and skip the politics.
• Ownership and autonomy: You ll have the freedom and responsibility to lead your zone.
• Steep learning curve: You ll grow fast in a high-accountability, high-growth environment.
• A team that matters: Work with smart, purpose-led professionals who lift each other up.