Sr Manager Quality - US Voice Process - GO/JC/139/2025

Job Description

Job Description Job Description: The ideal candidate should have strong expertise in Call Quality Management within a contact center or BPO environment. Professionals with blended exposure to Quality, Operations, and Training are encouraged to apply. Responsibilities We are seeking an accomplished and driven Sr. Manager – Quality with a minimum of 10+ years of overall experience, including at least 3 years in a managerial role. Strong expertise in Call Quality Assurance, preferably in a contact center or BPO setting Experience with QA tools, metrics, and reporting systems Strong leadership, communication, and interpersonal skills Ability to manage multiple priorities and work in a dynamic, fast-paced environment Exposure to process improvement methodologies like Six Sigma (preferred) Bachelor's degree (required); additional certifications in Quality Management or related areas are a plus Skills Required RoleSr Manager Quality - US Voice Process Industry TypeITES/BPO/KPO Functional AreaITES/BPO/Customer Service Required Education Bachelor Degree Employment TypeFull Time, Permanent Key Skills INTERNATIONAL VOICE PROCESS QUALITY ANALYST Other Information Job CodeGO/JC/139/2025 Recruiter NameBrindha Kamaraj Show more Show less