Sr. Manager - Operation (North & East)

You will be joining Supreme SCS Pvt. Ltd. as a Sr. Manager for Regional Operations in the North & East region. Your primary responsibility will be to lead and expand the warehouse and distribution operations in India. Your role demands a high level of logistics expertise, strong leadership skills, and a focus on operational control, customer service, cost management, and execution excellence at the warehouse level. **Key Responsibilities:** - Lead and oversee end-to-end warehouse operations including distribution and last-mile delivery for multiple clients. - Maintain a strong presence in the warehouse to supervise daily activities, address challenges, and ensure smooth operations. - Take ownership of P&L performance for the operations division. - Ensure timely, accurate, and cost-effective order fulfillment for clients in FMCD and industrial sectors. - Establish and monitor site-level KPIs such as TAT, inventory accuracy, dispatch accuracy, and OTIF. - Implement SOPs, automation, and digital tools for better visibility and control. - Manage warehouse teams, ensure performance, safety, and continuous training. - Collaborate with HR, Finance, Procurement, Admin, and IT for comprehensive support. - Enhance operational processes related to space utilization, labor productivity, and cost management. - Ensure strict compliance with safety, legal, and client audit standards. - Foster strong client relationships and conduct monthly business reviews and performance reports. **New Project Implementations:** - Oversee warehouse setup, infrastructure readiness, and manpower deployment for new projects. - Drive client onboarding timelines and establish SOPs, KPIs, and team responsibilities. - Work with business development and pre-sales teams to assess operational feasibility for new clients. - Design end-to-end warehousing and distribution solutions based on client requirements. - Evaluate client RFPs/RFQs and develop customized operational plans and cost models. - Recommend process improvements, automation ideas, and scalable frameworks for new and existing sites. **Key Performance Indicators (KPIs):** - OTIF delivery adherence - Inventory and dispatch accuracy - Order fulfilment TAT - Cost per order and labor efficiency - SLA compliance and audit readiness - Warehouse productivity metrics - Client satisfaction and retention - Project go-live timelines - P&L management and budget adherence - Manpower performance and attrition control **Qualifications & Experience:** - Graduate / Postgraduate in Logistics, Supply Chain, Engineering, or Operations (MBA preferred) - 10-15 years of experience in logistics and warehousing, with a minimum of 5 years in a leadership role overseeing warehouse operations - Hands-on experience with WMS, TMS, tech integrations, and warehouse automation - Exposure to multi-site and multi-client warehouse setups - Strong knowledge of manpower deployment, productivity, cost control, and safety protocols **Preferred Industry Background:** - 3PL Logistics / Contract Logistics *Additional Requirements:* - Willingness to travel frequently across North and East India.,