Sr Manager - HR Shared Services (Delivery)

Role & responsibilities

We are seeking an experienced HR Delivery Lead to oversee the transition, seamless delivery, and continuous improvement of HR Shared Services for our clients. This role is responsible for end-to-end HR operations across multiple geographies and will serve as the strategic partner for the client in driving innovation and operational excellence.

Lead the seamless delivery of HR Shared Services across HR Admin, HR Reporting, Payroll, Talent Acquisition, Compensation & Benefits, and Employee Relations.

Act as the primary point of contact for the clients HR leadership and internal delivery teams.

Ensure delivery is aligned with SLAs, compliance standards, and regional requirements while maintaining high customer satisfaction.

Manage the successful execution of transition and stabilization activities across Wave 1 and Wave 2 processes.

Drive a culture of innovation by identifying and implementing opportunities for automation, digital solutions (e.g., RPA, AI), and process optimization.

Monitor and improve SLA performance, KPIs, and operational efficiency; proactively address delivery gaps and risks.

Lead cross-functional delivery teams and oversee workforce planning, resource allocation, and performance management.

Collaborate with client stakeholders to understand pain points, propose solutions, and ensure operational excellence.

Partner with HRIS/IT teams to manage system integration, issue resolution, and technology enhancements.

Drive change management and communication initiatives to ensure smooth adoption of new processes or technologies.

Maintain strong governance and reporting cadence with internal and client stakeholders.

Preferred candidate profile

Required Qualifications:

1012 years of experience in HR operations, shared services, or HRO delivery.

Proven experience in managing HR delivery and transition programs for global clients.

Comprehensive knowledge of hire-to-retire processes including HRIS, Payroll, TA, C&B, and Reporting.

Demonstrated ability to drive service innovation and seamless delivery in complex environments.

Experience with HR technologies such as Workday, SAP SuccessFactors, or Oracle HCM.

Excellent stakeholder management, problem-solving, and communication skills.

Ability to lead cross-cultural teams and work across multiple time zones.

Preferred:

Experience with process transition planning, and steady-state operations.

Strong understanding of automation tools (e.g., RPA), AI-driven HR solutions, and digital workflow systems.

Familiarity with compliance and labor regulations across USA, EMEA, and APAC regions.