Sr. Manager Central Operations Excellence - Hyderabad

We are seeking a highly skilled and motivated professional to lead operational excellence initiatives and drive strategic improvements within our Central Operations team. This role requires expertise in process optimization, data-driven decision-making, and a customer-centric approach to resolving operational challenges. The ideal candidate will focus on enhancing operational efficiency, ensuring customer satisfaction, and streamlining critical processes across various verticals. Key Responsibilities Collaborate with various departments to identify inefficiencies and recommend process improvements to enhance productivity and drive operational excellence. Monitor key performance indicators (KPIs) and ensure that initiatives are on track to meet company goals Leverage data analytics and performance metrics to identify and address bottlenecks in operations. Analyse and optimize the cancellation processes to reduce inefficiencies and enhance customer retention. Implement predictive analytics and monitoring systems for proactive operational interventions. Develop and execute action plans to mitigate recurring issues, ensuring quality and consistency. Oversee priority corridors to ensure timely delivery and service excellence in high-demand zones. Align teams to enhance service efficiency in these critical areas. Work closely with product and technology teams to develop innovative tools that enhance customer resolution processes. Qualifications Bachelors degree in technology or masters in business administration required. 5+ years of experience in operations excellence, process improvement, or similar roles. Strong analytical skills with proficiency in data analytics tools (e.g., Excel, SQL, or Tableau). Exceptional problem-solving abilities and a track record of driving operational improvements. Strong communication and leadership skills to collaborate with cross-functional teams.