Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in chennai
>
Amazon
>
Sr. Manager - Business QA, Retail Business Services

Sr. Manager - Business QA, Retail Business Services

Amazon

7 - 12 years

9 - 14 Lacs

chennai

Posted:1 day ago| Platform:

Apply

Skills Required

data analysis automation manager quality assurance team management kaizen project management process improvement business excellence continuous improvement auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Senior Manager Business Quality Assurance (BQA) is a strategic leadership role responsible for driving comprehensive quality excellence and continuous improvement initiatives across Retail Business Services (RBS). This position leads the transformation of RBS into a benchmark organization for business excellence at Amazon through systematic mechanisms.
The role encompasses Business Quality Assurance (BQA) to ensure input and output metrics correlate to program impact. The position requires deep expertise in program management, business impact analysis, and cross-functional leadership to drive excellence while protecting RBS credibility and stakeholder trust. Key responsibilities include leading business quality assurance programs that audit RBS processes using multiple data sources, conducting business impact analysis to validate metric correlations, implementing priority matrices for objective scenario ranking, performing root cause analysis with scientific validation, and partnering with business units on solution implementation and continuous tracking. A day in the life Review weekly quality metrics, business impact analysis dashboards, and program performance indicators across RBS Analyze defect identification pipeline using multiple data sources and validate metric correlations for critical programs Meet with cross-functional partners (Fice, Operations, Technology, Business Units) to align on strategic quality initiatives Lead weekly business reviews with senior leadership, presenting BQA program performance and benchmark metrics Conduct deep-dive sessions on underperforming initiatives using priority matrices and root cause analysis Collaborate with business units on CAPA implementation and continuous improvement tracking Analyze escalation management data and implement preventive measures for recurring issues 7+ years of team management experience Bachelors degree or above in Operations, Business, Project Management or Engineering 10+ years of progressive program management experience in large-scale operations or technology organizations 7+ years of experience leading cross-functional teams and managing complex, multi-stakeholder initiatives Demonstrated experience in quality management systems, process improvement methodologies (Lean Six Sigma, Kaizen), and defect elimination programs Strong analytical skills with experience in data analysis, and business impact analysis Knowledge of audit frameworks, compliance systems, and organizational quality standards Strong leadership and communication skills with ability to influence senior stakeholders Experience with benchmarking methodologies and establishing organizational excellence standards Experience implementing repeatable processes and driving automation or standardization

More Jobs at Amazon

Finance Analyst, IN Category Finance

Bengaluru

1.0 - 6.0 yrs

INR 4 - 5 Lacs

Sr System Development Engineer, AFT - Platform Engineering & Services

Hyderabad

5.0 - 10.0 yrs

INR 12 - 16 Lacs

Program Manager, ROI, Hybrid Stores

Bengaluru

5.0 - 10.0 yrs

INR 7 - 12 Lacs

Sales Associate, Sales Associate, Direct Sales, - Bangalore

Bengaluru

2.0 - 7.0 yrs

INR 7 - 8 Lacs

Software Development Engineer II, Amazon FinAuto - GREF Tech

Hyderabad

3.0 - 8.0 yrs

INR 50 - 60 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Amazon

Software Development

Seattle WA

Login to

Please Verify Your Phone or Email

Confirm Action

Sr. Manager - Business QA, Retail Business Services