Job
Description
Role Overview: As a Senior Consultant on the Lean Design team, you will collaborate with the business to identify opportunities and design processes to enhance the maturity of the business-operating model. Your main objective will be to maximize the return on digital/automation investments and enhance the performance of the entire system. Key Responsibilities: - Lead research sessions with clients using Design Thinking skills to understand their experiences, unmet needs, desires, and moments of truth. - Utilize systems thinking skills to overlay identified opportunities on the current operating model, employing LEAN and hypothesis-based Six Sigma problem-solving techniques to uncover root causes of inefficiencies and issues. - Assist in developing a digital transformation target operating model, providing recommendations on automation, workflows, web applications, data science, and employee training opportunities to enhance the client experience. - Conduct design sessions and test proposed solutions through experiments to ensure that only the best ideas are forwarded to development and deployment teams. - Collaborate with product owners, business and technology leaders to create a series of minimal viable products (MVPs) aimed at accelerating client improvements based on a solid understanding of AGILE and change management principles. - Maintain the target operating model and influence partners through change roadmaps and improvement backlogs to achieve the ultimate client experience objectives. - Support the operations team with Capacity Insights for FTE planning and help derive capacity gains achieved through target re-baselining. - Develop a roadmap of Transformation and Continuous Improvement (CI) initiatives in coordination with Business Heads and alignment with the Canadian Lean Design Director. Qualifications Required: - Experience in Design Thinking, LEAN, Six Sigma, and AGILE methodologies. - Strong analytical and problem-solving skills. - Excellent communication and collaboration abilities. - Previous experience in process improvement and digital transformation initiatives. - Capacity planning and change management expertise. - Bachelor's degree in a relevant field; additional certifications such as Lean Six Sigma would be advantageous. (Note: No additional details about the company were included in the job description.) Role Overview: As a Senior Consultant on the Lean Design team, you will collaborate with the business to identify opportunities and design processes to enhance the maturity of the business-operating model. Your main objective will be to maximize the return on digital/automation investments and enhance the performance of the entire system. Key Responsibilities: - Lead research sessions with clients using Design Thinking skills to understand their experiences, unmet needs, desires, and moments of truth. - Utilize systems thinking skills to overlay identified opportunities on the current operating model, employing LEAN and hypothesis-based Six Sigma problem-solving techniques to uncover root causes of inefficiencies and issues. - Assist in developing a digital transformation target operating model, providing recommendations on automation, workflows, web applications, data science, and employee training opportunities to enhance the client experience. - Conduct design sessions and test proposed solutions through experiments to ensure that only the best ideas are forwarded to development and deployment teams. - Collaborate with product owners, business and technology leaders to create a series of minimal viable products (MVPs) aimed at accelerating client improvements based on a solid understanding of AGILE and change management principles. - Maintain the target operating model and influence partners through change roadmaps and improvement backlogs to achieve the ultimate client experience objectives. - Support the operations team with Capacity Insights for FTE planning and help derive capacity gains achieved through target re-baselining. - Develop a roadmap of Transformation and Continuous Improvement (CI) initiatives in coordination with Business Heads and alignment with the Canadian Lean Design Director. Qualifications Required: - Experience in Design Thinking, LEAN, Six Sigma, and AGILE methodologies. - Strong analytical and problem-solving skills. - Excellent communication and collaboration abilities. - Previous experience in process improvement and digital transformation initiatives. - Capacity planning and change management expertise. - Bachelor's degree in a relevant field; additional certifications such as Lean Six Sigma would be advantageous. (Note: No additional details about the company were included in the job description.)
