Sr. Manager AMS and IT Operations Support

What you'll Do

Leadership Team Management

• Establish, guide, and coordinate a team with varied strengths with expertise in GxP IT functions, OT network infrastructure, and application support services.
• Develop a culture of compliance, operational excellence, and continuous improvement.
• Act as the main point of contact for handling operational and application support issues in the COE.

GxP IT Operations

• Ensure all IT operations and support activities within the COE adhere to GxP, FDA, EMA, and other relevant regulatory requirements.
• Direct the management of incident, problem, and change processes for GxP systems.
• Drive compliance with data integrity, audit trail, and validation standards.
• OT Networking Production Systems
• Oversee support for OT (Operational Technology) networks and production systems, ensuring robust connectivity and security.
• Work closely with site IT and engineering teams to uphold uptime and compliance in manufacturing environments.
• Application Managed Services (AMS)
• Coordinate the provision of application support, maintenance, and improvements for production and laboratory systems.
• Coordinate with business collaborators and global IT to align AMS activities with operational priorities.

Collaboration Stakeholder Management

• Partner with corporate IT on infrastructure, security, and network initiatives, bridging the knowledge gap around GxP requirements.
• Liaise with global and regional IT, business users, and compliance teams to ensure alignment and effective service delivery.

• Direct AMS and IT support for manufacturing and lab applications.
• Supervise management of occurrences, issues, and modifications for regulated systems.
• Partner with site engineering and IT teams to maintain OT network performance and security.
• Align AMS delivery with business priorities and compliance standards.
• Mentor and grow a team with varied strengths focused on innovation and learning.
• Foster a culture of learning and continuous improvement within the COE.

• bachelors degree in Computer Science, Information Technology, Engineering, or related field (masters preferred).
• 10 - 14 years of IT experience, with at least 4 years in a leadership role supporting pharmaceutical or life sciences manufacturing environments.
• Deep understanding of GxP regulations, CSV (Computer System Validation), and data integrity principles.
• Proven expertise in ITSM, IT operations, and application management services.
• Hands-on knowledge of OT networking, production systems, and manufacturing IT.
• Strong people management, communication, and collaborator engagement skills.
• Experience working in a global, matrixed organization is highly desirable.

Key Competencies

• GxP compliance and audit readiness
• ITIL and ITSM guidelines
• OT and industrial networking fundamentals
• Application lifecycle management
• Problem-solving and decision-making
• Evolving processes and continuous improvements
• Collaboration across functions