Sr Knowledge Specialist

Job Description

Job Description Job Summary – L 3 level Senior Transaction Processing Executive/Officer – to process the Capital Market – Brokerage process- Asset Transfer documents for a Non-Voice BPS account (US Client). Years of experience needed –  Candidate should have minimum 2 to 3 Years of year work experience in similar BPO field – preferable from Banking and Capital Market Domain (primary preference)  Prior experience on Asset Transferring, Mutual Funds process is required. Technical / Non-Technical Skills  Excellent MS Office skills – MS Excel, Power Point, Excel Macros and E Mail Drafting  Good Typing Speed of 28 WPM with >=95% accuracy  Excellent Communication skills – to attend Client Calls, Onshore Training etc Process Skills  Good and sound knowledge of Stock Market and Capital Market Concepts – Primarily US stock market.  Expert knowledge on Processing of Asset Transfer – primarily Mutual Funds. Processing High Net Value Mutual Funds, Verification, Analyzing MF documents and providing Updates to Brokerage Advisors of their requests  Reports making, Client Escalation handling, Mail Drafting, Update sharing with Team  Sound Analytical, Quick Learning ability, Zeal to learn new things.  100% Accurate work required as Errors will have financial impacts from Client and their Customer side.  Strictly US Shift Working Hours (India Late Evening or Night Shifts) – should be flexible to do Over Time duty if requirement arises.  Working From Office Behavioral Skills  Strictly US Shift Working Hours – should be flexible to do Over Time duty if required.  Punctual and adherence to attendance and Leaves  To report to Team Lead and follow the Instructions and the HR Policies as per Company Certifications Needed  Education: 12 + 3 Degree Education is mandatory – B Com, BBA and BBM Graduates preferred, however Candidate with good work experience but with other Specialization can be looked into to some extent Only.  Additional Certification on Stock Market Subjects is added advantage.  No Tech Graduates – BE, B Tech, M Tech About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Show more Show less