Sr. IT Support & System Administrator

About the Role

• We are seeking a proactive and technically sound Sr. IT Support & System Administrator who will be responsible for managing and supporting a global IT environment.
• This individual will play a critical role in ensuring seamless operations, system efficiency, security compliance, and timely IT support across our distributed teams.
• The ideal candidate is a self-starter with a strong background in Microsoft & Google ecosystem administration, patch management, endpoint protection, network troubleshooting, VPN setup (NordVPN preferred), Intune configuration, and hardware/software support.

Key Responsibilities

• Handle desktop support, hardware and software troubleshooting, and resolve IT service requests globally.
• Install, configure, and upgrade computer components, peripherals, and system software.
• Lead day-to-day IT operations including onboarding/off boarding coordination with HR.
• Manage Microsoft/Google services including migrations, updates, patching, and licensing compliance.
• Administer system operations including monitoring, reporting, auditing, performance tuning, and capacity planning.
• Set up and manage NordVPN, Intune, Active Directory, and user access controls.
• Maintain virtual environments and implement automation wherever applicable.
• Work with global teams (offshore and onshore) to ensure timely resolution and operational continuity.
• Maintain security protocols and ensure system protection against threats and vulnerabilities.
• Provide helpdesk leadership and minimize disruptions by resolving IT issues promptly.
• Contribute to the delivery of IT services within agreed service levels and budgets.
• Identify and implement service improvements without compromising quality or security.

Experience

Shift Timing

Qualifications & Experience

• Associate or Bachelors degree in Computer Science, IT, or a related field; equivalent experience will also be considered.
• 5 to 8 years of experience in system or network administration.
• Certifications in Microsoft/Google or equivalent technologies are a plus.
• Hands-on experience with Microsoft 365, Google Workspace, Azure AD, Windows Server, and Intune.
• Strong understanding of networking protocols, security standards, and IT infrastructure.
• Working knowledge of virtualization technologies and automation tools.
• Proven ability to deliver in a fast-paced, global environment.
• In-depth experience in implementing and enhancing helpdesk and IT operations practices.
• Advanced understanding of security measures, data storage, protection strategies, and disaster recovery protocols.
• Strong analytical and problem-solving skills.
• A service-oriented mindset and the ability to prioritize tasks effectively.
• Clear written and verbal communication across global teams.
• A collaborative approach to cross-functional teamwork and support delivery.

Perks and Benefits

• Lucrative Incentives
• Medical Insurance
• Quarterly Rewards & Recognition
• Team Parties & Outings

Skills : -

Work Location