Sr. Insights Analyst

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce . The Insight Analyst for the Cloud Success Insights Team is a crucial role responsible for delivering data-driven actionable insights and strategic recommendations that empower Cloud Leaders to drive various programs within the Customer Success. This role will involve providing dedicated analytics support to a specific cloud team, and to do so, collaborating with different teams within CSG will be needed. The Analyst should demonstrate versatility in tackling a diverse range of problem statements, encompassing in-depth analysis, strategic planning, forecasting, data visualization, and effective presentation, all while maintaining a proactive attitude towards embracing new challenges. This is an individual contributor role, which has high visibility and delivers business impact. Strong ownership and end-to-end accountability are critical, ensuring stakeholder concerns are fully addressed. The role requires timely responses to questions raised by senior leaders. This sometimes requires a flexible working approach, working outside standard hours. Must have Have a bachelors or Masters in Computer Science or related field with 5+ years of experience preferably in a data analytics role. Analysis : A curious mindset that enables to dive deep & fetch insights. Data Preparation : Extensive experience in writing complex database queries in SQL. Storytelling : Excellent skill of converting an analysis to an Exec level story. Visualization: Expert in one or more popular viz tools (Tableau, Power BI etc) or Excel charts. Presentation: Demonstrated experience of creating & presenting data/dashboards/analysis to the leadership team & ability to explain complex analytical concepts to executives. Ownership - Assume responsibility for assigned projects from start to finish. Nice to have skills Tableau certification like desktop specialist/professional is a big plus. Experience working with cloud data sources. Hands-on experience in advanced analytics, including predictive modelling, machine learning using python/R.