Sr HR Program Manager (COE)

The Company

Our client is Indias leading on-demand delivery platform, redefining convenience for millions of customers nationwide. At the forefront of this transformation is, their quick commerce grocery delivery arm, growing at breakneck speed. With a workforce of over 20,000 frontline associates, the BU is building the next generation of people practices to support this scale and ambition.

The Job

Senior HR Program Manager

This role moves beyond transactional HR and into building core people systems—crafting scalable processes and implementing technology-backed solutions across the employee lifecycle. You will drive transformation, influence cross-functional stakeholders, and lead programs from concept to execution.

Key Responsibilities

• Lead HR Transformation Initiatives:

  Own and execute enterprise-scale programs across key areas such as incentive design, labor planning, and performance management.

• Implement HR Technologies:

  Lead end-to-end rollout of new HR systems including vendor selection, change management, communication planning, and training.

• Build Scalable Mechanisms:

  Design robust and repeatable processes across onboarding, attendance, grievance management, and exits for a distributed workforce.

• Drive Change Management:

  Develop and execute clear and inclusive change management strategies for new processes, policies, and tools.

• Partner Across Functions:

  Collaborate with senior stakeholders across Operations, Legal, Tech, and Finance to ensure seamless integration and business alignment of HR programs.

Your Profile

• 5–10 years of experience managing strategic programs, preferably in high-growth, complex environments.
• Background in management consulting, Chief of Staff roles, or strategic HR program management is highly preferred.
• MBA or postgraduate degree is desirable, but proven delivery and program leadership experience is key.
• Strong strategic thinking, with the ability to translate complex problems into actionable roadmaps.
• Excellent communication, stakeholder management, and data-driven decision-making capabilities.
• Resilient and adaptable, with a bias for action and ownership in a dynamic, fast-paced setting.