Sr Field Service Supervisor

• Lead the local service organization to deliver best-in-class services that exceed customer expectations and achieve planned financial performance.
• Develop skills, information, and management discipline necessary to deliver services in a timely manner at planned gross margins, leveraging HBS tools, processes, and best practices.
• Manage a portfolio of contracts within the location.
• Lead a team of Field Service Supervisors and Field Service Technicians in partnership with Honeywell sub-contractors to deliver planned and reactive maintenance service in compliance with contract KPIs, SLAs, and Honeywell and customer requirements.
• Typical services covered include:
• Fire alarm and detection systems
• Security and access control systems
• Access and CCTV systems
• BMS Controls
• Bring experience in building services and thorough knowledge of field service operations and financial processes.

Required Competencies & Skills

• Supervisory Knowledge:

  Demonstrated ability to lead a team.

• Organizational Skills:

  Ability to prioritize tasks and manage conflicting priorities.

• Presentation Skills:

  Capable of presenting both internally and externally.

• Financial Skills:

  Understanding of financial data at contract level; identify actions based on variances to meet key metrics.

• Operational Analysis:

  Ability to gather and interpret operational information from multiple sources, identify trends, and recognize cause-effect relationships.

• Decision Making:

  Make effective decisions and take action to address issues.

• Execution:

  Mobilize resources and develop control mechanisms and action plans to deliver on commitments.

• Risk Management:

  Assess acceptable risk levels and take actions to minimize risk.

• Customer Relationship Management:

  Build and maintain effective customer relationships based on trust and understanding.

• Change Leader:

  Embrace and lead teams through change in a positive, proactive manner.

• Delegation:

  Achieve results through transferring authority and accountability with clear expectations and support.

• Coaching and Developing Others:

  Improve team performance by setting high standards, giving feedback, and collaborating on improvement strategies.

• Influencing/Persuasion:

  Gain buy-in through compelling communication, benefits articulation, and logical reasoning.

• Communication:

  Engage employees with timely, clear messaging and actively listen to their input.

• Drive for Results:

  Demonstrate energy and determination to overcome setbacks and challenge the status quo for continuous improvement.

We Value:

• Previous industry experience
• Excellent communication skills
• Ability to influence at varying levels across the organization
• Proven ability to operate independently
• Use of experience to apply established standards appropriately
• Demonstrated team management capabilities
• Previous customer service experience