Sr. Executive/Asst. Manager/Deputy Manager-Customer Service (CHB)

Job Description

Job Description About PSA BDP PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide. We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community. We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization. PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals. Job Description Should have knowledge of Customs operation and customer Services + 10 years Manage relationship of a defined number of customers and prospects. Monitor the Daily Status Reports and to ensure KPI are met and prepare delay analysis matrix of beyond KPI Manage SLA with SOP, conduct monthly performance reviews with customers. Manage QBR’s & BPR with customers & internal stake holders. Ensures that Key Account activities are aligned with global/regional sector strategy. Monitor the team ensure DSR shared on daily basis Coordinates with BDM's on customer enquiries, account planning, business reviews etc. Updates BDMs and executive sponsors at regular intervals, ensuring they have an awareness of business-critical issues. Consults BDMs and Sector Heads on potential solutions and best practice. Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's). Achieving Financial Targets by Timely Billing, AR collection with DSO/DPO Delta. Result oriented professional with extensive experience in Custom Clearance & Trade Compliance Keeping updates on latest Circulars / Notifications and Trade notice on Customs Job Requirements Show more Show less