Sr. Executive/Assistant Manager – Member Services Operations

Job Responsibilities

• Job Description – Sr. Executive/Assistant Manager – Member Services Operations

• About MSE

- Metropolitan Stock Exchange of India (MSE) is a SEBI-recognized stock exchange dedicated to fostering a transparent, efficient, and technology-driven marketplace. It provides a well-regulated platform for trading across multiple asset classes, including Equity, Equity Derivatives, Currency Derivatives, and Debt instruments. With a strong emphasis on innovation and investor protection, MSE offers a seamless trading experience to its market participants. As part of our growth strategy, MSE is looking to onboard a dynamic and experienced professional to strengthen our Institutional Sales team, focusing on Domestic Institutional Investors and Foreign Portfolio Investors (FPIs). ~~

• Detailed Job description :

• Key Responsibilities:

• The candidate must have proven expertise in:

- Process and approve User ID requests for members and vendors. ~~ - Manage Colocation requests, including allocation, work permits, and access provisioning. ~~ - Facilitate and approve Connectivity requests to ensure uninterrupted access for members. ~~ - Approve and manage access to Member & Vendor Frontends including CTCL, IBT, Mobile Trading, SOR, Algo, and DMA platforms. ~~ - Oversee CTCL test environment operations and coordinate testing for new releases. ~~ - Support workflow automation initiatives to streamline service requests and operational processes. ~~ - Maintain records of approvals, access, and allocations for compliance and audit purposes. ~~ - Collaborate with internal teams and vendors for troubleshooting and issue resolution. ~~ - Monitor service-level adherence and escalate issues where necessary to ensure uninterrupted operations. ~~ - Assist in onboarding new members and vendors, ensuring all system accesses and permissions are correctly configured. ~~

• Ideal Candidate:

- 3–5 years of experience in service operations or CTCL vendor organization within Capital Markets. ~~ - Hands-on experience with workflow automation and process optimization. ~~ - Familiarity with trading platforms, member connectivity, and system access management. ~~ - Strong attention to detail and ability to manage multiple requests simultaneously. ~~

• Compensation:

- Commensurate with experience and industry standards. ~~