Sr. Executive Customer Support

Medhavi Skills University

1 - 3 years

1 - 4 Lacs

kolkata

Posted:-1 days ago| Platform:

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Skills Required

outbound mous project management service industry customer support executive customer support customer service ms office continuous improvement crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle incoming calls through the university helpline number in a professional and courteous manner.
Address queries related to:
Admissions
program details, eligibility, application process, important dates, scholarships.
Existing Students
academic schedules, examination details, results, grievances, certificates, etc.
Collaborations
partner institutions, industry tie-ups, MoUs, internships, training programs.
Government/Official Communication
responding or routing calls from regulatory bodies, departments, or officials.
General Information
campus details, facilities, contact points, events, etc.
Record all queries and complaints in the call log system accurately and maintain proper documentation.
Coordinate with internal departments to route calls or follow up for query resolution.
Provide timely callbacks or email responses when required.
Escalate complex or unresolved issues to the concerned department promptly.
Support mass communication activities such as broadcasting important notices or updates.
Ensure adherence to university communication protocols and maintain confidentiality.
Contribute to the continuous improvement of the customer service through feedback and suggestions.

Qualifications & Skills Required:

Bachelor s degree in any discipline. (Preference for candidates with background in communication, administration, or customer service.)
1-3 years of experience in a customer support or front-desk role, preferably in the education sector or service industry.
Excellent verbal communication skills in English and Hindi; knowledge of regional languages will be an added advantage.
Strong listening skills, patience, and a customer-centric approach.
Basic computer skills (MS Office, email, CRM tools).
Ability to handle pressure and multitask efficiently.
Professional and empathetic telephone etiquette.

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