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JLL
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Sr. Executive-Customer Service

Sr. Executive-Customer Service

JLL

3 - 7 years

0 Lacs

delhi

Posted:1 day ago| Platform: Shine logo

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Skills Required

customer experience communication hospitality ownership emergency response training programs inventory management event management customer feedback lost found procedures

Work Mode

On-site

Job Type

Full Time

Job Description

You will also be responsible for cooperating, coordinating, and communicating with other departments to ensure a good customer experience. This includes taking customer feedback after every service request or complaint and sharing feedback points with the team for service improvement. It is important to maintain a hospitality outlook and always appear presentable. As part of your responsibilities, you will be expected to take ownership of requests or complaints and ensure they are handled effectively within the Turnaround Time (TAT). Daily rounds of the premises should be conducted, and any lapses or observations should be reported to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client or management is also essential. In the event of emergency situations (as per JLL policies), you will need to respond promptly and contact the proper authorities as required. Familiarity with lost and found procedures is necessary. Nominating and attending training programs at the site or JLL office is part of the role. Addressing concerns by checking mails for priority requests daily, receiving calls and emails from clients, and ensuring closure of complaints through proper communication with stakeholders are key responsibilities. Additionally, assisting in activities like filing, checking, and maintaining inventory records, MMR, DMR, complaint trackers, dashboard, etc., is expected. Before the end of the shift, updating the handover/takeover register for all completed or pending tasks is important. Managing and participating in events, overseeing general maintenance, and handling guests are also part of the role.,

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Sr. Executive-Customer Service