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Jobs in chennai
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Mindsprint
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Sr. Engineer - Desktop Support

Sr. Engineer - Desktop Support

5 - 8 years

|

2 - 6 Lacs

Posted:13 hours ago| Platform:

Apply

Skills Required

helpdesk ticketing server management wireless video conferencing maintenance

Work Mode

Work from Office

Job Type

Full Time

Job Description

IT Infra Helpdesk Management.
Develop and implement technical procedures effective in quickly addressing customers problems to minimize downtime
Oversee MS IT Infra support team functions
Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment.
Ensure there are no freeware/unlicensed software are installed on Endpoints.
Ensure the daily checklist are performed and updated (VC connectivity/Wireless/LAN connectivity, etc., are working fine)
IT shift Engineer shift management.
Act as an escalation point of contact for the desktop support in Mindsprint.
Ensure all the incidents and Service requests are recorded in Ticketing Tool. Review daily pending tickets and closely follow-up and bring it to closure
Print server and local file server management.
Manage Video Conferencing system.

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