Laptop Service Engineer

Laptop Service Engineer

Key Responsibilities:

1. Laptop Diagnosis & Repair:

• Diagnose hardware and software issues with laptops (HP, Dell, Lenovo, Acer, Apple, Asus, etc.).
• Repair or replace faulty laptop parts, including screens, motherboards, batteries, keyboards, etc.
• Perform OS installations, software updates, and system recovery.

2. Technical Support:

• Provide on-site and remote support to customers, ensuring timely resolution of service requests.
• Communicate effectively with customers about technical issues and repair processes.

3. Preventive Maintenance:

• Conduct regular maintenance checks on laptops, ensuring optimal performance and longevity.
• Perform cleaning, software updates, and hardware diagnostics as part of regular servicing.

4. Documentation & Reporting:

• Maintain detailed service records for each laptop, including issues faced, parts replaced, and repairs completed.
• Report any inventory needs or spare part requirements to the inventory manager.

5. Customer Satisfaction:

• Ensure a high level of customer satisfaction by providing professional and efficient service.
• Follow up with customers to ensure that the issue has been resolved to their satisfaction.

Skills Required:

• Technical Knowledge:

• Strong knowledge of laptop hardware, operating systems (Windows, macOS, Linux), and software.
• Hands-on experience with common laptop brands and components.

• Problem-Solving:

• Ability to troubleshoot hardware, software, and networking issues.

• Time Management:

• Ability to prioritize and manage multiple repair requests efficiently.

• Communication Skills:

• Good verbal and written communication skills for customer interaction.

• Attention to Detail:

• Ability to provide accurate diagnoses and repairs with high attention to detail.

Eligibility:

• Education:

  Diploma or degree in Electronics, Computer Science, or related field (preferred).

• Experience:

  Minimum of 2-3 years of experience in laptop servicing and repair.

Salary:

Competitive, based on experience.

Why Join Us?

• Work with a leading laptop retail and service company.
• Opportunity to grow and enhance your technical skills in a dynamic environment.