Sr CX Prog Mgt Professional

As a Sr CX Prog Mgt Professional here at Honeywell, you will play a pivotal role in managing and driving customer experience programs. Your expertise will be crucial in ensuring that our customer experience initiatives are executed effectively and align with our strategic goals. You will work closely with cross-functional teams to identify opportunities for improvement, develop comprehensive plans, and oversee the implementation of these initiatives to enhance the overall customer experience.In this role, you will impact the organization by driving customer satisfaction, improving operational efficiency, and ensuring that our customer experience programs deliver measurable results. Your contributions will help solidify Honeywell's reputation as a leader in delivering exceptional customer experiences.

Responsibilities

Key Responsibilities

• Lead and manage customer experience programs from initiation to completion, ensuring successful delivery of program outcomes
• Collaborate with crossfunctional teams to define program objectives, develop project plans, and allocate resources
• Drive the implementation of customercentric strategies and initiatives to enhance the overall customer experience
• Identify and mitigate risks, resolve issues, and ensure program milestones are met
• Monitor program performance, track key metrics, and provide regular updates to stakeholders
• Foster strong relationships and collaboration with internal stakeholders to drive program success
• Continuously improve program management processes and methodologies
  

Qualifications

YOU MUST HAVE

• 5+ years of experience in program management, specifically in customer experience.
• Proven track record of successfully managing and delivering customer experience programs.
  

WE VALUE

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Experience in working with cross-functional teams to drive customer experience initiatives.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects simultaneously and deliver results within defined timelines.
• Excellent project management and organizational skills.
  

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.