Sr. Customer Success Manager/ Customer Success Manager

As a Customer Success Manager at our rapidly growing early-stage startup, your role will involve building and scaling growth channels to expand our customers" adoption, retention, and success. You will work closely with the founders, tech team, and growth team to drive the business forward with our next-gen AI-powered products. **Responsibilities:** - Build professional relationships with assigned accounts and newly onboarded customers. - Acquire and maintain a technical understanding of Fountain9's product. - Exceed customer retention goals and maintain high retention rates. - Establish strong, trusted relationships with key decision-makers and users throughout the customer lifecycle. - Understand clients" needs, objectives, and processes to ensure successful adoption and deployment of Fountain9's product. - Collaborate with the tech team and growth team. **Qualifications:** - 2 to 4 years of experience in Customer Success, Account Management, or Consulting for a SaaS/product company. - Strong knowledge of Supply Chain Management & Inventory Management concepts. - Proficiency in Excel and SQL is advantageous. - Experience in handling enterprise customers. - Track record of building strong executive-level relationships. - Project management skills and ability to multitask. - Attention to detail and problem-solving mindset. - Excellent communication and relationship management abilities. Joining our team at Fountain9 comes with benefits such as: - Backing from Y-Combinator and Binny Bansal (021 Capital, Founder of Flipkart). - Founders with 10+ years of experience in machine learning and inventory planning from Google. - Exponential learning and growth opportunities as an early core team member. - Culture of experimentation and idea-sharing across all levels. - Flat hierarchy with direct access to the CEO.,