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Sr Customer Service Executive - Provisioning & Configuration

0 years

0 Lacs

Chennai Tamil Nadu India

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

service provisioning configuration mobility collaboration security network reports management scheduling communication salesforce

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsExperience in coordinating with Customer, Suppliers and other stakeholdersMIS reports handling experienceSound knowledge and Experience in fixed line Broad & PortingKnowledge on end-to-end order management and delivery managementCandidate should have experience in handling international customer

Proactive Skills Required To Manage Various Situations

Understanding of scheduling and manage site visitsKPI management such as SLAExperience in preparing Local work instructions and suggesting improvement ideasPeriodic update to customers is key activity/responsibilityStrong Verbal and written communication skillsA good team player & good Customer experience /satisfactionKnowledge of Salesforce, MS-Applications, BMC Remedy

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Tata Communications

Telecommunications

Chennai

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