Sr. Customer Service Engineer

Who we are?

Shanghai United Imaging Healthcare Co., Ltd

Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

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Job Summary

Customer Service Engineer

The job responsibilities include:

1) Support for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;

2) Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;

3) Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;

4) Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.

5) Other tasks assigned by supervisors.

Your Qualification and Experiences Requirements:

1) Degree or Higher Diploma in Electrical/ Electronic Engineering or Science related major;

(MR)

3) Good IT, Microsoft Office and Networking Infrastructure skills;

4) Have the ability to find and troubleshoot faults in the field;

5) Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;

6) A flexible approach to work, travel and unsociable hours;

Base Location： Delhi

Key Competences:

1) System installation

2) System configuration and debugging

3) Trouble shooting

4) Replacement of spare parts