Sr. Customer Care Executive

Job Description

Duties & Responsibilities - 1.Analyse customers' feedback to understand areas for improvement and present the findings to senior management. 2.Develop business process improvement solutions to enhance customer service operations. 3.Develop service quality processes. 4.Identify customer service channels and solutions for managing customers' concerns. 5.Monitor responses to customer requests and queries to minimize gaps in customer service delivery. 6.Organise communication and sharing sessions on good work practices. 7.Propose creative methods to improve business processes. 8.Recommend training and development courses for team. 9.Research on customer needs to improve customer relationships and experience. 10.Support audit surveillance on service quality process flow. Qualification- Graduate in any stream Must have- Minimum 2 years of experience as a customer care executive Female Candidates Required excellent communication skill in English , Hindi Basic knowledge in Excel. Must have experience in inbound process Work Remotely No Job Types: Full-time, Permanent Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹24,000.00 per month Benefits: Cell phone reimbursement Health insurance Schedule: Day shift Evening shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: New Town, Kolkata - 700157, West Bengal: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Required)