Duties & Responsibilities - 1.Analyse customers' feedback to understand areas for improvement and present the findings to senior management. 2.Develop business process improvement solutions to enhance customer service operations. 3.Develop service quality processes. 4.Identify customer service channels and solutions for managing customers' concerns. 5.Monitor responses to customer requests and queries to minimize gaps in customer service delivery. 6.Organise communication and sharing sessions on good work practices. 7.Propose creative methods to improve business processes. 8.Recommend training and development courses for team. 9.Research on customer needs to improve customer relationships and experience. 10.Support audit surveillance on service quality process flow. Qualification- Graduate in any stream Must have- Minimum 2 years of experience as a customer care executive Female Candidates Required excellent communication skill in English , Hindi Basic knowledge in Excel. Must have experience in inbound process Work Remotely No Job Types: Full-time, Permanent Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹24,000.00 per month Benefits: Cell phone reimbursement Health insurance Schedule: Day shift Evening shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: New Town, Kolkata - 700157, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Experience: total work: 2 years (Required)
Responsibilities: Prepare accurate, timely financial statements in accordance with our established schedule and with input from the rest of the accounting department. Conduct monthly and quarterly account reconciliations to ensure accurate reporting and ledger maintenance Analyze financial statements for discrepancies and other issues that should be brought to the Management’s attention Review all inter-company transactions and generate invoices as necessary Reconcile balance sheet accounts Delegate financial responsibilities to accounting team Coordinate semi-annual audits and assist Management with conducting audits Conduct regular ledger maintenance. Assist with the preparation of financial statements. Maintain details of the transactions on a day to day basis. Qualification Bachelor’s Degree in Accounting required. 3+ years’ experience in general or tax accounting Experience with computerized ledger systems Advanced knowledge of Excel Knowledge of the relevant accounting software. Strong problem solving and analytical skills Ability to function well in a team-oriented environment Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Education: Higher Secondary(12th Pass) (Preferred) Experience: Accounting: 3 years (Required)