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Jobs in gurgaon
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Infiniserve IT Solution Pvt Ltd
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Sr. Customer Care Executive

Sr. Customer Care Executive

Infiniserve IT Solution Pvt Ltd

0 years

|

2 - 3 Lacs

Posted:8 hours ago| Platform: GlassDoor logo

Apply

Skills Required

chat resolve crm support service

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
Provide accurate information regarding products, services, policies, and procedures.
Resolve customer complaints and issues effectively, ensuring timely follow-up and resolution.
Document customer interactions, issues, and resolutions in the CRM system.

Preferred Qualifications:-
Bachelor's degree in any discipline (preferred)
Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening.
Both fresher and experienced candidates can apply for this customer service role.
Experience in telecom, BPO will taking as an advantage.
Fluency in English and Hindi

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,148.80 - ₹31,371.37 per month

Benefits:

Health insurance
Paid sick time
Paid time off
Provident Fund

Language:

English (Required)
Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9430049605

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Infiniserve IT Solution Pvt Ltd

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