Sr. CRE professionals

Thales

5 - 10 years

7 - 11 Lacs

noida

Posted:2 days ago| Platform:

Apply

Skills Required

computer science french linux aerospace cre spanish operations firewall python identity management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage Incidents/Service requests within SLA, tracking SLA

and taking actions in case of deviation.

Ensures the incident are acknowledged, investigated and resolved as per contract agreement:
- Response time (MTTA)
- Resolution time (MTTR)
Working on an heterogeneous ecosystem and be able to support customer on different technical areas
- Cloud Base Solution offers (AWS, GCP, Docker, Kubernetes )
- Mobile Application and Mobile SDK
- Monitoring tools (Datadog, Splunk, Pagerduty, ).
- Linux, networking (TCP/IP, Firewall, Load Balancer, tcpdump, wireshark )
- Security and Cryptography (Certificates, Mutual authentication, KMS, HSM )
- Scripting (Bash, Python, Java )

Minimum Requirements: Skills, Experience & Education

Include minimum experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, etc.

BS in Computer Science
5+ years of experience in operation or support
Working on shift to offer our customers a 24/7 service
Good to have experience in managing Splunk App development, scripting and log management solution design
5+ years of experience integrating data input from Splunk from other tools such as AWS, Datadog, GCP, private cloud etc
Knowledge of ITIL and Service Delivery best practices. ITIL certification would be appreciated
Knowledge on AWS/GCP Cloud, monitoring tools, networking, infrastructure, Linux and mobile application
Experience in direct cooperation with international customers
Excellent interpersonal and communication skills
Very good organizational and negotiation skills
Ability to make decisions and take initiatives
English Mandatory
Spanish Optional
French Optional

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