Sr. Coordinator Parts Sales

Main activities and purpose of position: Sale of spare parts, coordination of delivery and ensure the customer satisfaction in regards to spare parts business. To identify spare parts and deliver in time to customers

Responsibilities/Duties:

• Coordination and organisation of spare parts offers and orders within a market suitable time period, ensuring customer’s satisfaction.
• Responsibility for the support of the service department and service engineers.
• Supporting the sales department in regards to spare parts .
• Responsibility for the XXX based spare part stock and dispatch area.
• Correspondence with LWN spare part managers .
• Handling of enquiries.
• Technical clarification in regards to spare parts and/or recommended spare parts lists and offers.
• Forwarding of service information
• Preparation of quotations and spare parts proposals.
• Pro-active offering of modification kits and exchange programs.
• Follow-up for quotations and evaluation of reasons for not received orders.
• Booking and invoicing of spare parts, service and warranty orders and follow up.
• Requesting despatch information from customers.
• Despatch of orders in collaboration with LWN Spare Parts Manager.
• Forwarding of shipping documents to customers.
• Checking of sales invoices.
• Monitoring of debtors accounts and active collection of outstanding invoices together with XXX accounts department.
• Arranging and despatching of quality certificates.
• Processing of complaints regarding spare parts orders.
• Co-ordination of repairs
• Journal duty (availability as agreed)
• Turnover statistics
• Preparation of proposals for stock keeping.
• Working according to rules with internal software
• Preparation of customer data (enquiries, orders) as required (like crane serial number, deliver address, checking of correct part numbers, is part installed in relevant crane, etc.) for Head of Customer Services.

Competences:

• Signing according to signature regulations
• Booking of spare part sale, service and repair orders
• Issuing of spare part, service and repair invoices
• Offering of parts and repairs based on internal quotations (offer for spares from LWN or repairs from LNS) offers or based on actual price lists and given payment terms.

Our Offer:

Akshata Haldankar

Akshata.Haldankar@liebherr.com