Sr. Associate - Operations (Client Handling)

About the Role

• We are looking for an Operations Executive who will act as the main point of contact for our clients, understand their gifting requirements, and ensure smooth execution from start to finish.
• This role requires strong coordination skills, attention to detail, and the ability to manage multiple client projects simultaneously.

Key Responsibilities

• Act as the primary contact for all client accounts assigned.
• Understand client requirements thoroughly and translate them into detailed project plans.
• Coordinate with internal teams (Design, Warehouse Operations, Tech, Finance, Sales) to ensure timely execution.
• Manage end-to-end order fulfilment from product curation to packaging to dispatch.
• Track project timelines, budgets, and quality to ensure 100% client satisfaction.
• Handle client queries, updates, changes, and approvals promptly.
• Maintain accurate documentation of orders, approvals, and deliveries.
• Identify any operational roadblocks and resolve them proactively.
• Ensure repeat business by delivering smooth and consistent client experiences.
• Prepare weekly status reports for internal review.

Requirements

• 2 - 4 years of experience in operations, project coordination, or client management.
• Strong communication and stakeholder management skills.
• Ability to handle multiple projects under tight deadlines.
• Strong problem-solving and decision-making skills.
• Comfortable working in a fast-paced startup environment.
• Knowledge of Excel/Google Sheets preferred.
• Experience in corporate gifting is a plus.

Skills

• Client Handling
• Client Communication
• Client Relationship Management
• Operations Management
• Project Coordination
• End-to-End Execution
• Order Fulfilment
• Requirement Gathering
• Cross-Functional Coordination
• Vendor Management
• Timeline Management
• Quality Control
• Stakeholder Management
• Problem Solving
• Process Optimization
• Multi-Tasking
• Corporate Gifting Operations
• Client Delight
• Inventory Coordination
• Reporting & Documentation
• Attention to Detail
• Execution Excellence
• Escalation Handling
• Customer Experience
• Workflow Management
• Delivery Tracking
• Team Collaboration