Sr Associate, Cross BU Field Reporting
What you will do
In this vital role the Sr Associate, Cross BU Field Reporting plays a critical hands-on role in the development and support of various reports and dashboards necessary to support our US Field Sales Teams. As a key member of Amgens Field Data & Reporting team, this role ensures that reporting solutions deliver actionable insights that empower decision-making across our US Commercial organization.
Responsibilities
- Requirements Consolidation: Consolidate and translate business requirements into scalable reporting and analytics solutions that drive field effectiveness and strategic decision-making.
- Dashboard Design & Development: Design, build, and enhance interactive dashboards and reports using Tableau, Power BI, or similar BI tools for field teams, brand teams, and senior leadership.
- Data Integration & Automation: Develop backend logic, data transformations, supporting data models, and data refresh automation to ensure seamless and timely reporting.
- KPI Definition & Governance: Collaborate with US business stakeholders and extended analytics teams to define KPIs, reporting standards, and user experience journeys.
- Data Quality & Performance: Ensure data accuracy, completeness, and usability while optimizing dashboard and data pipeline performance.
- Analytics Visualization: Translate complex datasets and analytical findings into clear, intuitive, and actionable visualizations tailored to diverse audiences.
- Cross-Functional Collaboration: Partner closely with internal teams such as Data Management and Data Strategy, Field Ops, Field Effectiveness, Learning & Performance, Commercial Analytics, and IT.
- Training & Support: Create user training, documentation, and ongoing support to ensure effective adoption and continuous improvement of reporting tools and processes
- Process Optimization & Operations Management:
- Lead initiatives to streamline user access management, ensure secure, compliant, and efficient provisioning and deprovisioning of reporting access.
- Design and implement simplified error resolution pathways with both short-term fixes and long-term process improvements, reducing system downtime and enhancing user satisfaction.
- Define, monitor, and continuously improve operational processes, SLAs, and support workflows to ensure timely resolution of user issues and consistent reporting delivery.
- Identify opportunities for automation, standardization, and performance tuning within reporting systems and data pipelines.
Basic Qualifications:
- Masters degree & 4+ years of experience in sales analytics or sales operations
- Bachelors degree & 6+ years of experience in sales analytics or sales operations
Preferred Qualifications
- 3+ years of experience in data management, business analysis, or solution design/development or working in Sales Operations or commercial analytics roles.
- Demonstrated experience developing in business reporting platforms such as Tableau or other reporting tools such as PowerBI.
- Proven ability to understand data flows, data views, and build robust data layers for reporting development.
- Experience with Pharma/Biotech Commercial related datasets such as CRM datasets (including activity data, Field Coaching Report Data, Alerts/Suggestions data, etc.), Plan of Action data, Territory Alignment data, Master Data, etc.
Technical Skills:
- Strong proficiency in Tableau (preferred), PowerBI, or other reporting/BI tools with an emphasis on developing data and reporting solutions optimized for speed, performance, and good user experience
- Strong understanding of SQL, ETL processes, and data modeling.
- Familiarity with cloud-based analytics environments and emerging BI technologies.
- Proven ability to translate complex datasets into clear, actionable insights.
Domain Knowledge:
- Strong knowledge of Pharma/Biotech Commercial related datasets (CRM data, Territory Alignment Data, Master Data, etc.) is highly desirable.
Soft Skills:
- Excellent communication skillswritten, oral, and presentationtailored to audiences ranging from senior leadership to field teams.
- Strong client service orientation with a focus on responsiveness and user satisfaction.
- Strong collaboration skills with cross-functional partners.
- High adaptability to changing organizational needs and priorities.
Good to Have:
- Experience developing and maintaining reports across multiple BI platforms.
- Experience with good user experience/user interface design principles and practices
