Description
We are seeking a relationship-focused Seller Success Associate who will serve as a dedicated partner to our third-party sellers on our marketplace platform. This dynamic role requires an individual who can act as a primary point of contact and trusted advisor, conducting regular check-ins to understand and address seller business needs. The ideal candidate will provide personalized guidance for seller growth, helping partners navigate platform features and leverage marketplace best practices to maximize their success. As a Seller Success Associate, you will guide new sellers through the onboarding process while supporting existing sellers in optimizing their business operations and exploring new opportunities. Your role will involve proactive support in addressing seller concerns, offering creative solutions to business challenges, and connecting sellers with relevant resources and tools to overcome obstacles. You'll be instrumental in helping sellers identify expansion opportunities, whether through new product categories or optimization of existing offerings. Building and maintaining long-term relationships will be crucial as you work to understand each seller's unique business goals and challenges. The position requires someone who can share industry insights and growth opportunities while providing tactical recommendations for business optimization. You will be part of a team dedicated to empowering sellers to reach their full potential on our platform, contributing to both seller success and marketplace growth. The ideal candidate will combine business acumen with relationship-building skills to serve as a growth catalyst for our seller community.Key job responsibilities
Key Responsibilities
Seller Relationship ManagementAct as primary point of contact and trusted advisor for assigned sellersConduct regular check-ins with sellers to understand their business needsProvide personalized guidance for seller growth and successHelp sellers understand and leverage marketplace best practicesSeller DevelopmentGuide sellers through platform onboarding and familiarizationShare industry insights and growth opportunitiesProvide recommendations for business optimizationHelp sellers understand their potential in different categoriesQuery ResolutionOffer proactive support to address seller concernsProvide solutions to help sellers overcome business challengesConnect sellers with relevant resources and toolsBuild long-term relationships through consistent supportSelection Growth SupportHelp sellers identify new business opportunitiesGuide sellers in optimizing their product offeringsSupport sellers in exploring new categoriesShare best practices for product listing and presentation
Required Qualifications
Bachelor's degree or equivalent experienceExperience in customer/seller support or related fieldStrong communication and relationship-building skillsEnthusiasm for helping businesses growBasic understanding of e-commerce operations
Desired Skills
Experience with marketplace or e-commerce platformsConsultative approach to problem-solvingStrong interpersonal skillsAbility to build trust and rapportBusiness acumen and growth mindsetA day in the life
About The Team
BASIC QUALIFICATIONS
- 1+ years of sales experience
- Bachelor's degree
Preferred Qualifications
- 2+ years of sales experience
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Company
- ASSPL - KarnatakaJob ID: A3016739