Sr. Associate - AR Support Services NA

Avantor

1 - 5 years

3 - 7 Lacs

coimbatore

Posted:1 week ago| Platform:

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Skills Required

data analysis management information system process documentation transmission mis risk management mis preparation project management mis reporting business analysis auditing customer queries mis operations information systems mis development

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Opportunity:

The key role is to support the business division by submitting invoices in various customer portals and also needs to handle customer queries by working with both internal & external customers on various Billing method set ups & specialized Billing. To be a team player, going extra mile to resolve customer queries.

Monitor & review/ update on invoices that fall out as exception on host system on Web Billing and Daily Electronic Transmission of Invoices and knows how to handle invoice rejections.
Ensure the team provides accurate documentation to inter teams explaining the nature of fallout with documentation and recommendation on how to fix it and follow the course of escalation matrix.
Adherence to reporting schedules and maintaining all necessary process documentation as per the process protocol.
Review billing reports and identify monthly variances to ensure accurate invoicing. Drive Kaizen initiatives based on results.
Manages the team effectively on how to Reconcile customers account, resolve customer billing inquires, and respond to emails in a timely manner.
Proactively determine solutions for handling unique billing situations when arises.
Generate MIS report as per the requirement from the management.
Assist Ad-hoc projects as needed and month end close related to billing.
Provide support and maintenance to existing management information systems (MIS) and help perform data analysis for generating reports on periodic basis.
Generate and distribute management reports in accurate and timely manner.
Participate in cross-functional meetings to resolve recurring process issues.
Communicate regularly with our customers & internal teams regarding changes to procedures, tools and other items that may impact the activities in scope of Billing Team

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