Sr. Application Support Engineer (Teamcenter)

We are looking for an experienced Teamcenter Application Support Engineer to manage, support, enhance, develop and optimize Yamaha’s global Teamcenter PLM environment. The role focuses on application-level support, upgrades, workflow management, and off-hour coverage in collaboration with Yamaha US, Japan and regional IT teams

Key Responsibilities

• Provide operational support (L2/L3) for Teamcenter incidents, service requests, and access issues.
• Perform application sanity checks after OS patching or maintenance.
• Collaborate with infrastructure teams to ensure optimal server performance, network connectivity, and application availability.
• Monitor and troubleshoot FMS (File Management System) cache/volume and replication issues.
• Manage Teamcenter backups, perform restore validations, and maintain documentation.
• Support Teamcenter and NX upgrade activities, including Client installations / troubleshooting.
• Support Teamcenter Corporate Development and Test environment server build / synchronization to match production environment.
• Configure and maintain workflows, ACLs, Supplier Connect, EMC/ECR, Naming Rules, Data set types and organizational templates.
• Troubleshoot and maintain integrations with NX, SolidWorks and Others as needed.
• Assist in development and validation of customizations, custom scripts and translators.
• Ensure smooth communication with global support teams (US, Japan) for issue resolution.
• Contribute to process improvement, documentation, and automation initiatives.

Required Skills & Experience

• 4 – 8 years of hands-on experience in Teamcenter administration or application support.
• Proficient in Teamcenter architecture, FMS, BMIDE, Access controls, workflows, and data model management.
• Experience with NX/SolidWorks integration and Active Workspace.
• Basic database (SQL Server/Oracle) backup and query knowledge.
• Exposure to Windows Server patching, troubleshooting, and performance monitoring.
• Scripting knowledge (PowerShell/Python/Shell) preferred.
• Excellent communication and coordination skills for working with global teams.
• Flexibility to work during US Off hrs. and handle off-hour incidents.

Education

• Bachelor’s degree in Computer Science, IT, or Engineering or in a related field.
• Siemens Teamcenter certification or equivalent training will be good.