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Sr Analyst, Workforce Management

Sr Analyst, Workforce Management

Xoom

5 - 8 years

3 - 7 Lacs

Chennai Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Service level Usage Staffing Time management Analytical Diversity and Inclusion Wellness Scheduling Subject Matter Expert Forecasting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

This job has a pivotal role in optimizing workforce efficiency, productivity, and performance across an organization. This position is responsible for overseeing components of the planning, scheduling, forecasting, and real-time management of the workforce to meet service-level objectives and organizational goals. As a subject-matter expert on workforce optimization issues, you will use advanced analytical tools and techniques to predict labor needs, analyze trends, and make data-driven recommendations to improve operations

Job Description

Essential Responsibilities

Develop staffing models, create schedules, and monitor performance metrics.
Identify trends, issues, and opportunities through key metrics analysis and develop improvement recommendations.
Ensure high-quality baseline demand forecasts are developed and maintained for Operations.
Serve as a subject-matter expert on workforce optimization issues and tools.
Collaborate closely with leaders and other support functions to provide strategic insights to maximize utilization of staff.
Make judgment calls based on data and sometimes incomplete data, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism.

Minimum Qualifications

Minimum of 5 years of relevant work experience and a Bachelors degree or equivalent experience.

Preferred Qualification

Subsidiary

PayPal

Travel Percent

For the majority of employees, PayPals balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https//www.paypalbenefits.com .

Who We Are

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. .

Belonging at PayPal

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community .

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don t hesitate to apply.

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Sr Analyst, Workforce Management