Sr. Analyst - International Voice Process

Golden Opportunities

1 - 3 years

4 Lacs

Chennai

Posted:2 months ago| Platform:

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Skills Required

International Voice Process Inbound Process Customer Service Customer Support chat process Inbound calling Outbound Process Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
This position provides customer service support and resolution of routine problems regarding clients product or services.

Essential Functions/Core Responsibilities -

Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedure.
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required.
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services & Track, document and retrieve information in call tracking database.

Contact Person

Email

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