Sr Analyst II Data Engineering

Responsibilities:

• Advanced Troubleshooting:

  Carry out advanced level troubleshooting on

  Linux OS

  and applications.

• Client Support:

  Extend technical support to clients over email and phone.

• System Uptime:

  Responsible for the uptime of various client projects being managed/monitored.

• Ticketing & SLA Adherence:

  Ensure that tickets raised per shift are closed as per SLA; if not, escalate per escalation matrix. Technically update tickets in the ticketing system for all issues handled/worked upon.

• Reporting:

  Generate shift reports on daily issues handled/escalated in the form of Daily reports.

• Change Management:

  Work on change requests.

• Patching & Upgrades:

  Apply patches to the OS or upgrade the OS as and when required, as per approval from respective Team Leaders.

• Monitoring Management:

  Perform monitoring management of agents like Deep security, SIEM BMC TSA/TSOM, Commvault.

• Issue Resolution:

  Ensure earlier resolution to issues to meet SLA.

• Vendor Follow-up:

  Follow up with Vendors or other teams (hardware/software) whenever required to resolve issues by minimizing downtimes.

• Server Lifecycle Management:

  Oversee commissioning and decommissioning of servers.

• Application Installation:

  Install infrastructure applications as applicable.

• Project & Initiative Work:

  Work on project work and drive initiatives as applicable.

• Proactive Maintenance:

  Proactively maintain and develop all Linux infrastructure to ensure a 24x7x365 uptime service.

• Best Practices:

  Maintain best practices on managing systems and services across all environments.

• Fault Finding & Analysis:

  Perform fault finding, analysis, and logging information for reporting of performance exceptions.

• Performance & Capacity Planning:

  Proactively monitor system performance and engage in capacity planning.

• Software Management:

  Manage, coordinate, and implement software upgrades and patches on servers.

• Scripting:

  Create and modify scripts to perform daily operational tasks.

• Process Improvement:

  Provide input on ways to improve the stability, security, efficiency, and scalability of the environment.

• Automation Collaboration:

  Collaborate with other team members to develop automation strategy and deployment processes.

Required Skills:

• Proficiency in

  Linux OS

  and application troubleshooting.
• Good communication, both written and verbal.
• Ability to ensure uptime for client projects.
• Skills in managing and updating tickets in a ticketing system according to SLAs.
• Proficiency in generating daily shift reports.
• Ability to work on change requests.
• Skills in applying patches and upgrading OS.
• Proficiency in monitoring management tools like

  Deep security, SIEM BMC TSA/TSOM, Commvault

  .
• Ability to follow up with vendors and other teams.
• Skills in commissioning and decommissioning servers.
• Proficiency in installing infra applications.
• Ability to proactively maintain and develop Linux infrastructure.
• Knowledge of best practices for managing systems and services.
• Skills in fault finding, analysis, and logging for performance exceptions.
• Proficiency in monitoring system performance and capacity planning.
• Ability to manage, coordinate, and implement software upgrades and patches.
• Skills in creating and modifying scripts for operational tasks.
• Ability to provide input for improving system stability, security, efficiency, and scalability.
• Collaboration skills for developing automation strategy and deployment processes.
• Proficiency in

  Linux server administration in a virtualized environment

  .
• Knowledge of

  Linux: RHEL 8 & 9

  .
• Skills in installing and maintaining Linux native services such as

  Bind, Apache, postfix, MTA, squid, nginx

  .
• Familiarity with

  load balancing, firewalls

  , etc.
• Knowledge of protocols such as

  DNS, HTTP, LDAP, SMTP and SNMP

  .
• Proficient with network tools such as

  iptables, tcpdump, HA-Proxy

  , etc.
• Proficiency with virtualization technologies, such as

  VMware, KVM

  , etc.
• Proficiency with monitoring tools like

  Nagios

  .
• Skills in

  RHEL patching activity to close VA observations

  .
• Proficiency in

  LVM (logical volume manager) administration and User administration

  .
• Knowledge of

  SCD, VAPT, OS Hardening

  .
• Ability to perform Minor and Major version upgrades.