Sr. Advisor I -Technical Support

Sr. Advisor I - Technical Support

Role and Key Responsibilities

• Oversee daily operations

  and ensure timely and effective issue resolution.

• Provide technical expertise

  in complex problem-solving scenarios.

• Support the team

  by conducting triages and trainings to upskill both new hires and existing resources.

• Review and update training curriculum

  to keep the team's knowledge current.

• Create a technical bench strength

  within the team through mentorship and talent development.

• Collaborate within LOBs/PODs

  in complex support and collaboration scenarios.

• Interact and host discussions with clients

  to provide updates and resolve high-visibility issues.

• Manage high-visibility and complex escalations

  from start to finish.

• Audit sample cases

  for compliance checks, ensuring timely closures and follow-ups.

Key Skills & Knowledge

• Technical Expertise:

• Proven experience with

  Windows Server environments, TCP/IP, and other network protocols

  .
• Experience managing, maintaining, and updating server infrastructure in an enterprise-scale environment.
• Strong knowledge of

  DNS, DHCP, DFS, VPN, AOVPN, Wireless, FTP

  , and other key network services.
• Strong knowledge of

  virtualization technologies

  such as

  Hyper-V

  .

• Leadership & Communication:

• Experience in technical

  team leadership, mentoring, coaching

  , and building talent.
• Excellent communication skills with the ability to

  write clear technical documentation

  .
• The ability to translate complex technical issues into clearly understandable terms for non-technical stakeholders.
• Excellent time management and organizational skills with the ability to prioritize tasks effectively.

Education

• Graduate