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Capgemini
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Sprinklr Contact Center Consultant

Sprinklr Contact Center Consultant

Capgemini

5 - 10 years

10 - 20 Lacs

Hyderabad Delhi / NCR Mumbai (All Areas)

Posted:2 months ago| Platform:

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Skills Required

CCaaS Configuration Contact Center Sprinklr BPO Call Center

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform. Work directly with customers around full functionality of Sprinklr CCaaS Omnichannel , Social Media and Contact Center Intelligence & Automation Platform Proactively identify, document, and deliver in-platform solutions and optimizations aligned with customer use cases to maximize value realization of the Sprinklr platform. 3 - 5 years experience in managed services, professional services, implementation, or technology consulting within the CCaaS industry 3 - 5 years Experience in Enterprise Software consulting and/or technical configuration.

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Sprinklr Contact Center Consultant