SPM/PPM developer

Job Title: ServiceNow SPM/PPM Implementation Specialist

Location:  Remote/Hybrid

Experience: 5-7 Years

Certifications Required:

• ServiceNow Certified Implementation Specialist PPM or SPM

• ServiceNow Certified System Administrator (CSA)

• (Preferred) ITIL v4 Foundation, Agile or SAFe Certification

Job Summary:

We are seeking an experienced ServiceNow SPM (Strategic Portfolio

Management) / PPM (Project Portfolio Management) Implementation

Specialist to lead and deliver end-to-end implementations of the ServiceNow SPM

suite. The ideal candidate will have deep hands-on experience in configuring,

customizing, and deploying modules like Project Management, Demand, Resource,

Agile/SAFe, and Financial Planning within ServiceNow. You will work with

stakeholders to align SPM solutions to business goals, optimize portfolio value, and

improve enterprise planning and execution processes.

Key Responsibilities:

• Lead and deliver full-cycle implementations of ServiceNow SPM/PPM

modules including:

• Project Management

• Demand Management

• Resource Management

• Time Management

• Agile/SAFe

• Innovation Management

• Financial Planning

• Design and configure SPM modules using best practices aligned with

customer objectives.

• Engage with stakeholders to gather and analyze requirements, conduct

workshops, and define implementation roadmaps.

• Customize workflows, forms, scripts, and integrations using JavaScript, Flow

Designer, and IntegrationHub.

• Develop and document functional and technical specifications.

• Configure dashboards, performance analytics KPIs, and reporting for portfolio

tracking.

• Coordinate UAT, go-live, and hypercare phases, ensuring high quality delivery

and user adoption.

• Work closely with product owners, PMOs, and agile teams to implement Agile

and Waterfall delivery models within ServiceNow.

• Provide post-deployment support, training, and knowledge transfer to

customers.

Required Skills & Experience:

• 5–7 years of hands-on ServiceNow development and implementation

experience.

• Minimum 3 years of experience in SPM/PPM module implementations.

• Strong understanding of ServiceNow platform capabilities, including Flow

Designer, ACLs, Business Rules, Client Scripts, and Integrations.

• Hands-on experience with Agile 2.0/SAFe, project/program templates, time

tracking, and resource forecasting.

• Experience in configuring portfolio planning, roadmaps, cost plans,

benefit plans, and managing portfolios across the enterprise.

• Expertise in reporting, dashboards, and Performance Analytics in

ServiceNow.

• Familiarity with IntegrationHub, REST/SOAP API integration, and third-

party tools like JIRA, MS Project, or SAP PPM.

• Strong documentation, presentation, and communication skills.

• Proven ability to work independently or in cross-functional teams in Agile

environments.

Preferred Qualifications:

• Experience working in industries like IT Services, BFSI, Manufacturing, or

Healthcare.

• Experience with ServiceNow App Engine or CMDB alignment with SPM.

• Background in ITSM or ITBM (now part of SPM) modules is a plus.

• Experience in ServiceNow upgrades and instance management.