Specialist - WFM (Intraday)

• Create, maintain and update capacity plans including timing of hiring and analysis on attrition, shrinkage and other factors impacting capacity
• Support operations in planning of vacations, training, and other events
• Support the creation of an annual staffing budget forecast
• Collect, manipulate, and analyze data related to capacity, supply, and demand
• Gather information from operations on project impacts, other factors that could impact planning or work volumes
• Calculate optimal staffing levels based on forecasts, capacity models, and business constraints
• Measure, assess and communicate variation from plan, including analysis of the cause and impact to KPIs of those differences
• Help to balance staffing needs across different business units
• Work within a team to provide analysis, insights and recommendations to senior business leaders to help them recognize areas of opportunity and drive evidence-based operational decisions
• Work with forecasters, schedulers, and intraday analysts to refine plans and ensure continuity of resourcing
• Provide project teams with process recommendations, workload/staffing forecasts, costs as required to support changes.
• Look for ways to innovate and improve processes in a Continuous Improvement environment
  

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