Specialist VNA Trainer

Greetings from Star Secutech!!!!

Job Title: Voice and Accent Trainer (BPO)

Location: Electronic City, Bangalore
Job Type: Full-time
Work Setup: On-site (WFO)
Shift: US Shift

Job Description:

We are looking for an experienced Voice and Accent (V&A) Trainer to join our team. The ideal candidate will have strong communication skills and prior training experience in the BPO industry. You will play a key role in developing, facilitating, and enhancing voice and accent training programs.

Qualifications:

• College Graduate or Higher Secondary (Preferred: Degree in HR, Mass Communication, Psychology, Education, or Business Management)
• Preferred certifications: Train the Trainer, TEFL, or IELTS
• Minimum 2 years of BPO experience
• At least 1 year as a V&A or Pre-process Trainer in a BPO setting
• Excellent English proficiency (CEFR Level: C1 or High B2)

Key Skills Required:

• Communication: Strong spoken and written English, business and technical writing
• Training: Class facilitation, training delivery, needs analysis, and instructional design
• Technical: Proficiency in MS Office (Excel, Word, PowerPoint), virtual training platforms (WebEx, MS Teams), and familiarity with tools like Articulate 360 or Adobe Photoshop
• Project Management: Preferred certifications like PMP, LEAN, or Six Sigma (Green Belt)
• Analytical: Strong problem-solving, documentation, and administrative skills
• Coaching: Experience in coaching and performance management of trainers

Preferred Traits:

• Innovative thinker
• Critical and analytical mindset
• Strong documentation and reporting capabilities

How to Apply:

Submit your resume via Whatsapp @9087726632 or email us at vinodhini.starsecutech@gmail.com.

Job Types: Full-time, Permanent

Pay: ₹800,000.00 - ₹900,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Evening shift
• Fixed shift
• Monday to Friday
• Night shift
• UK shift
• US shift

Supplemental Pay:

• Joining bonus
• Performance bonus

Education:

• Diploma (Required)

Experience:

• International BPO Trainer: 1 year (Required)

Location:

• Bangalore, Karnataka (Required)

Work Location: In person

Application Deadline: 15/05/2025
Expected Start Date: 21/07/2025