Specialist Technical Support

Job Description:

Overall Purpose: THIS JOB REQUIRES SPECIAL APPROVAL FROM THE INTERNATIONAL COMPENSATION JOB FAMILY OWNER. Responsible for supporting a diverse range of internal end-to-end information technology systems, infrastructure, and services across multiple regions and countries, ensuring the seamless delivery of end-to-end support in various languages and time zones, while adhering to local and international technology standards and business practices.

Job description:

Specialist technical support – high level technical support team member, customer support focusing, supporting various services and platforms such as Vmware, cloud , Linux (RHL, Rocky) / MS OS versions, backup / restore systems and storage / compute devices. The employee is part of a global team.

Skills / requirements:

BSc in IT / computer systems / equivalent technical degree.

Strong IT background.

Strong Linux (RHL, Rocky) / MS OS knowledge – must.

On going OS security activities – patching, vulnerabilities fix, etc – must.

Familiar with MS Azure cloud – advantage.

2-3 years’ experience operating Vmware platforms (ESXi, vCenter) – must.

2-3 years’ experience operating DELL compute systems (chassis, servers) – must.

2-3 years’ experience working in global team supporting global customers – must.

Familiar with DELL – EMC backup systems – advantage.

Familiar with Ansible scripting and coding – advantage.

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.