Specialist Technical Support

Nokia India Private Limited

8 - 10 years

4 - 8 Lacs

Chennai Tamil Nadu India

Posted:2 weeks ago| Platform: Foundit logo

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Skills Required

Troubleshooting

Work Mode

On-site

Job Type

Full Time

Job Description

KEY SKILLS AND EXPERIENCE

You have:

8+ years of relevant experience and/or a graduate equivalent (or higher) degree.
Level 2 Technical Support TAC - Packet Core.
Experience with troubleshooting tools, Trace & log file analysis tools, and with measuringequipment PACO requires good knowledge on cloud and container infrastructure.
Good in all technology call flows 2G, 3G, 4G, 5G, as per 3GPP standards.
Fault identification/correction/ reporting skills on the particular subsystem and equipment
Ready to support Emergencies on a 24/7 basis

It would be nice if you also had:

Flexible to work in different time zones.
Having Excellent in logical / analytical skills.
Linux Cloud certification.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

Plan and execute technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems. Shares knowledge in own professional area.
Support areas by participating in emergency and 24/7 duty(emergency duty on rotational basis only for limited time in a month)
Care Expert Technical Support TAC - Packet Core.
Support customers regions APAC & India, MEA & Europe, NAM
Experience with troubleshooting tools, Trace & log file analysis tools, and with measuringequipment PACO requires good knowledge on cloud and container infrastructure.

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