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Specialist, Product Operations

4 - 7 years

11 - 16 Lacs

Gurugram

Posted:2 days ago| Platform: Naukri logo

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Skills Required

analytics reporting Report generation operational support Information security Analytical Billing Manager Technology Advanced Excel Customer experience Corporate security

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Global Product Operations Support team is looking for a Specialist, Product Operations responsible for various aspects of Cardholder Services products, which, customer implementation, billing processes, analytics, reporting etc This role is crucial in ensuring the efficient and compliant delivery of our services to our customers. The team develops the processes and uses technology to execute MasterCard s Cardholder Services Products and is constantly looking to improve all aspects of the program to become best in class. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. Role In this role, the successful candidate will provide operational support throughout the Cardholder Services program life cycle. This includes: Maintain and monitor customer billing profiles and processes, ensuring smooth operations and resolving discrepancies. Generate reports for internal and external stakeholders. Support the implementation and coordination of benefit and insurance programs, collaborating with relevant teams. Identify opportunities to improve operational efficiency and contribute to process improvements. Assist in creating, updating, and maintaining internal procedures and documentation. Identify and report potential risks or issues. Participate in small to medium cross-functional projects, supporting team initiatives. Assist in training new team members as needed. All About You Languages: Proficient in English (verbal and written) Experience in MS-Excel (advanced) Self-starter and quick learner with ability to work independently Ability to thrive in fast-paced environments; flexibility to handle rapidly changing scenarios Ability to work with ambiguity and manage complex projects; successfully manage multiple responsibilities and tasks Willingness to dive deep and learn about our technology, system structure, and rules Strong analytical, data and problem-solving skills Team player with an impeccable attention to detail and the ability to multi-task

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Mastercard
Mastercard
www.mastercard.com

IT Services and IT Consulting

Purchase NY

10001 Employees

774 Jobs

    Key People

  • Michael Miebach

    CEO

  • Linda Kirkpatrick

    President of North America

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