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Specialist- IP

Specialist- IP

Ericsson

8 - 16 years

0 Lacs

noida uttar pradesh

Posted:21 hours ago| Platform: Shine logo

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Skills Required

ospf isis bgp mpls ldp l2vpn l3vpn bfd switching vlan stp rstp mstp vrrp hsrp communication skills troubleshooting skills ip networking protocols segment routing telecom knowledge firewall fortigatejuniper srxa10 router ccnaccnpjncip

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be responsible for alarm analysis, operation-maintenance, trouble-shooting, and change request implementation on IP-based cloud nodes. Additionally, you will handle trouble ticket analysis and resolution of issues raised by customers/L2 teams. Your role will also involve fault management on all routers and switches equipment, as well as collaborating with support for escalated cases. Key Responsibilities: - Actively supervise ITSM ticket queues to maintain Mean Time to Restore (MTTR). - Utilize analytical skills such as logical thinking, problem-solving, and handling assignments effectively. - Identify root causes of P2/P3/P4 incidents and recommend appropriate resolution actions, including events requiring Root Cause Analysis (RCA). - Serve as the first point of contact for support related to alarms, events, and Key Performance Indicators (KPIs). - Collaborate closely with the field team for all field activities, including hardware failures and node unreachability. - Ensure timely restoration of services to maintain high Service Level Agreement (SLA) compliance and good customer experience. - Proactively detect possible failures to ensure incident restoration and avoidance when engaged by the Incident Manager or MS Automated Service Function. - Conduct node health checks, backups, and troubleshoot identified deviations. - Share details for Major Incident Reports (MIR) and Customer Service Requests (CSR) with respective teams. - Demonstrate end-to-end network understanding. Qualifications Required: - Good knowledge of IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, and Segment routing. - Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, and HSRP. - Telecom knowledge related to 2G, 3G, 4G service flow, and interfaces. - Minimum of 1 certification in any Firewall (FortiGate/Juniper SRX/A10). - Minimum of 1 certification in any Router (CCNA/CCNP/JNCIP). - Strong communication and troubleshooting skills. - 8-16 years of relevant experience in IP Domain and virtualization technologies.,

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Specialist- IP