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Specialist- IP Ericsson

8.0 - 16.0 years

0 Lacs

noida, uttar pradesh

On-site

Role Overview: You will be responsible for alarm analysis, operation-maintenance, trouble-shooting, and change request implementation on IP-based cloud nodes. Additionally, you will handle trouble ticket analysis and resolution of issues raised by customers/L2 teams. Your role will also involve fault management on all routers and switches equipment, as well as collaborating with support for escalated cases. Key Responsibilities: - Actively supervise ITSM ticket queues to maintain Mean Time to Restore (MTTR). - Utilize analytical skills such as logical thinking, problem-solving, and handling assignments effectively. - Identify root causes of P2/P3/P4 incidents and recommend appropriate resolu...

Posted 23 hours ago

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